1. 1) Select a product and add it to your shopping cart.
   Products are displayed by brand and genre, so please search for the desired item.
   * "Reserved items" are items before arrival. It will be shipped as soon as it arrives at the consignment shipping warehouse from the factory.
   
2. 2) Confirmation of order details When the shopping cart is displayed, please confirm that there are no errors in the order details.
   Please press the "Continue Shopping" button or the "Checkout" button to proceed.
3. 3) After selecting the login purchase procedure, the confirmation screen for membership registration will be displayed.
   If you have already registered as a member, enter your email address and password to proceed to login.
   If you have not registered as a member yet, please select either register as a new member or purchase without registering as a member.
   We recommend that you register as a member so that you can save the information input from the next time onwards and use advantageous point services and benefits.
4. 4) Delivery procedures Edit and set information related to product delivery.
5. 5) Confirmation of order details This is the final confirmation screen for the entire order details.
   Please check the total total including shipping and handling charges.
   If there is no problem, please click the "Confirm Order" button at the bottom of the screen.
   * Points will be invalid for orders received when points are used.
   *When using a coupon, please be sure to select the coupon and check the amount before placing an order. Coupons cannot be applied after an order has been placed.
6. 6) How to confirm your order After you place your order, we will send you an order completion email, so please check your order.
   If you are registered as a member, you can also check from "Order History" on My Page.
   *We cannot accept changes or cancellations after the order has been confirmed.

After placing an order, we will send you an order completion email, so please check the order details.
If you are registered as a member, you can also check from "Order History" on My Page.
*We cannot accept changes or cancellations after the order has been confirmed.

Unfortunately, we do not offer gift wrapping for purchases made through our online store. Thank you for your understanding. If you wish, we may be able to accommodate you from store inventory, so please contact webshop@glamb.com before purchasing or making a reservation.

Free shipping coupons will be distributed to Gold members and above.
(Our shipping fee is a flat rate of 200 yen including the delivery charge.)
*Please note that if there is a difference in the arrival date and the delivery is divided into several times, we will basically charge the shipping fee each time. Learn more about member services>

The products sold in our online store are measured using the methods shown below.
Since the material and silhouette are different for each item, please be sure to check the size specifications on each product page before ordering.

There are slight individual differences in size, but if there is a difference of one size or more from the size listed in the size spec chart, we will exchange the size.
*Size exchange can only be done once.
*Color cannot be changed.
*Depending on stock status, the product may be repaired rather than replaced.

[About size exchange]
We cannot accept exchanges in the following cases.
1) Products that have passed more than 7 days after being shipped from our shop, regardless of the date of receipt
2) Items that have been used or worn
3) Products that have been washed or cleaned
4) Products that have had their accessories (tags, etc.) cut off or lost at the time of delivery.
5) Products that have smelled, stained, or damaged by the customer
6) Products (including boxes, etc.) whose condition is clearly different from when they were shipped and when they were returned.
7) Special products such as UW series and SPECIAL BOX.
8) Products purchased at stores
9) Customers who have not registered as members of the glamb online store

[Notes]
*1 All shipping costs for exchanges (depending on the area you live in) will be borne by the customer.
*2 If the desired size is not available, we cannot accept it.
In addition, we cannot accept size exchanges for different colors.
*3 We will only contact you within 7 days after the product is shipped from our shop.

Pre-order items are pre-order items. It will be shipped as soon as it arrives at the consignment shipping warehouse from the factory.
Please refer to the "delivery schedule" on the product page for the next delivery period.
The estimated arrival time is divided into early and late.
We will contact you by email when your pre-ordered item is back in stock.
Please note that the timing may change due to production reasons.
If you have any questions, please contact us by email.
If there is a delay in arrival, we cannot contact you individually due to the system, so we will inform you on the News page. Click here for the News page>

In addition, payment methods for reserved items are "cash on delivery", "credit card", and "Amazon Pay".
It is not possible to purchase reserved items and regular items at the same time. We kindly ask that you place your order in two batches.

The glamb Online Store sells joint inventory with ZOZOTOWN, and there is store inventory separate from the online store inventory.
Even if it is out of stock or sold out by reservation, it is possible to order from the store inventory.
If you have any desired items, please contact webshop@glamb.com .

If you register as a member of the glamb Online Store, points will be awarded each time you make a purchase at the point return rate according to your membership grade.
The accumulated points can be discounted from the purchase amount as 1 point 1 yen, which is very profitable.
In addition, we offer glamb special items that can only be obtained with points.
For details on membership grades and point rates, please refer to Membership Services. Membership Services>

When you proceed from the shopping cart to "Payment method selection" on the payment page, the setting column for using points will be displayed.
You can choose to use all points or some points.
Please check the number of available points and the expiration date before using.
*You cannot change or cancel the amount of points used after the order is confirmed.
* Points will be invalid for orders received when points are used.

Products ordered from the glamb Online Store will be delivered by Kuroneko Yamato.
For re-delivery, change of delivery date after shipment from our shop, etc., please check the inquiry number described in the "shipment completion email" and contact the shipping company directly. To Kuroneko Yamato Baggage Inquiry System>

[Regular products] Except for some areas, we usually deliver products within 2-3 business days after receiving your order.
*Please note that delivery may be delayed due to a large number of orders or before and after consecutive holidays.

[For reserved products]
As soon as the product arrives, it will be shipped after contacting the customer by e-mail.
Although there are differences depending on the region, we usually deliver the product to you within 1-2 days after contacting us.
*For confirmation of the estimated arrival date, please refer to the "Delivery schedule" on the product page.
*We cannot specify the delivery date and time of reserved items, so please contact the shipping company directly using the inquiry number after shipping.
For details on reserved products, please refer to Reserved Products.
About reserved products>

Our shipping fee is a flat rate of 200 yen including the COD fee.
Free shipping coupons will be distributed to Gold members and above.
For more information on membership ranks and services, please see About Membership Services. Membership Services>

[Cash on delivery fee]
Cash-on-delivery fee will be free.
[Shipping fee for returns/exchanges]
If you want to exchange the product for your convenience, you will be responsible for the shipping fee.

・Cash on delivery ・Credit card ・Amazon Pay
・Payday *The above payment methods apply regardless of whether it is a regular product or a pre-order product.

[About sales contract]
・We cannot cancel a product reservation after it has been reserved, but the sales contract is established when the reserved product is shipped.
- Your contract application will be accepted and a contract will be established when you receive an electronic notification from this site that your order has been shipped.

*Orders from the online store are not supported, so if you wish to do so, please contact webshop@glamb.com before purchasing or making a reservation.

There is no shipping or handling fee when handing over at glamb Tokyo.
Please come to the store directly and pay the product price.

[gram Tokyo]
〒150-0001
3-34-6 Jingumae, Shibuya-ku, Tokyo HIP Building 1F
TEL: 03-3746-9950
E-MAIL : tokyo@glamb.com
business hours
PM12:00～PM8:00

If you would like to use courier service cash on delivery, please select this option.

Cash on Delivery (Yamato Transport Takkyubin Collect) is a system in which payment is made at the time of delivery.
We use Yamato Transport Co., Ltd. TA-Q-BIN COLLECT to deliver by cash on delivery. *Only cash is accepted.
* If you wish to use credit card payment for cash on delivery, orders from the online store are not supported, so if you wish to do so, please contact webshop@glamb.com before purchasing and making a reservation. don't.

≪Regarding shipping and handling charges≫
①Regular members and non-members Cash-on-delivery fee ⇒ Free ②Stage-up members Issued every month Only for stage-up members! Please use [free shipping coupon].
Shipping is free and you only pay for the item.

≪Regarding shipping time≫
[Products on sale] ⇒ Same day shipping [Reserved products] ⇒ Please check the delivery date provided for each product. After the arrival of the product, we will send you a notification of the arrival information from our store before it is shipped.
Fee: Free

We accept the following credit cards.

[Number of times available]
For the number of times you use your credit card, you can select "lump sum, 3 times, 6 times, 10 times, 12 times, 24 times, revolving payment".
Depending on the status of your credit card, you may not be able to split your payment.

[Withdrawal date]
Payment is processed when the product is shipped, and the name of the withdrawal will be described as "glamb online store".
The withdrawal date and time will vary depending on the closing date of the credit card you use and the content of the contract, but normally it will be billed in the next month or the month after next.
For details, please contact your credit card company directly.
* In the case of pre-orders, pre-payment will be made after the reservation period ends.

By using your Amazon.co.jp account, you can use registered shipping address information and credit card information for payments.
Payment can be made quickly because there is no need to enter shipping address information and credit card information related to payment from scratch.
If you select "Pay with Amazon account", the sign-in screen will be displayed, and after logging in to your Amazon account, you will be transferred to the glamb online store order procedure screen.
*For pre-order items, the authorization (payment frame) will be secured at the time of reservation, and payment will be confirmed at the time of product shipment.
* In the case of pre-orders, pre-payment will be made after the reservation period ends.

No credit card or prior registration required. Just enter your email address and mobile number and you can start shopping now.
No matter how many times you shop in a month, you only pay once the following month.
Payment must be made by the 27th of the following month via convenience store payment, bank transfer or direct debit.
*For pre-ordered items, authorization (payment limit) will be secured at the time of reservation, and payment will be confirmed when the product is shipped.
*For advance reservations, payment will be made in advance after the reservation period closes.

Considering the inconvenience to customers who purchased at glamb Tokyo and other glamb stores, we do not accept returns of products in principle.
In the unlikely event that the delivered product is defective or is different from the ordered product, please contact glamb Tokyo (03-3746-9950) as we will respond promptly.
We do not accept any returns other than initial defects. Please check the size and color carefully before ordering.

All the products we sell are products that meet the manufacturer's quality standards. Minor scratches and blemishes that occur unavoidably during manufacturing,
We do business with the understanding that dents and black spots on the material are also non-defective products, so please understand in advance that we cannot accept returns or exchanges for these reasons.

For initial defective products (within 7 days of receiving the product), we will repair or replace the product free of charge, or in some cases provide a refund, so please contact Glamb Tokyo (03-3746-9950).

If a defect occurs after the item has been worn, please send it to us prepaid and we will repair it for a fee. Prices and delivery dates will be handled individually, so please check with glamb Tokyo in advance.

We do not accept cancellations or changes to order details after the order has been confirmed.
Please check the contents carefully before placing an order.

"Cooling-off" is a system applied to door-to-door sales.
Application of cooling-off is not obligatory for mail-order sales.
Please note that the cooling-off system does not apply to this Internet shopping site as it is a mail-order business that is accessed by customers.

If you have not registered as a member, please select "New member registration" or "Purchase without registering as a member".
We recommend that you register as a member so that you can save the information input from the next time and use advantageous point services and benefits.
Enter the necessary information on the member registration screen, check the contents on the confirmation screen, and press "Confirm registration" to automatically register as a member. Click here for new member registration > Click here for order flow >

We recommend registering as a member so that you can use advantageous point services and benefits.
Enter the necessary information on the member registration screen, check the contents on the confirmation screen, and press "Confirm registration" to automatically register as a member. Click here for new member registration> Click here for details of member services>

If you want to change your customer information such as address, phone number, password, etc., or delete your registration, please log in and reset from "Change/Cancel registration" on "My Page". Click here to change or cancel your registration>

If you have forgotten your password when you registered as a member, we will not be able to look it up, so please reset your password. Click here to reset your password>

If you have any questions, please feel free to contact us by phone, email or chat service.

There are two types of e-mails sent when using shopping: "Order Completion E-mail" and "Shipment Completion E-mail", which are automatically sent after an order is placed.
In addition, if you choose to subscribe to the e-mail magazine when you register as a member, you can receive information on the arrival of the latest items and advantageous information.

If you do not receive an email from us, please check the following and change your settings so that you can receive emails from "@glamb.com". Please check your spam folder and contact us at 03-3746-9950.